How can we help?
Browse by topic, or email support@ping.cash for direct help. We answer within 24 hours every day.
Getting started
- How to sign up with your phone number
- Send your first transfer
- Add your recipient's phone number
- What is a Privy MPC wallet?
Transfers
- How long does a transfer take?
- What fees and rates apply?
- Cancel a transfer before it's claimed
- My transfer says "pending" — what next?
Recipients
- How do I pick up cash?
- GCash / Maya / UPI / M-Pesa: which to choose?
- I didn't get an SMS / WhatsApp
- OTP not arriving
Account & security
- Lost my phone — how to recover
- Why FaceID matters (Privy MPC)
- KYC: when is it required?
- Why is Ping non-custodial?
Limits & countries
- Daily and monthly limits
- Which countries can I send to?
- Request a new corridor
- Send to a specific bank — supported?
Earn (Phase 2)
- How does the earn yield work?
- Which DeFi protocols are used?
- Withdraw from earn balance
- Is my earn balance non-custodial?
Still stuck?
Email us with your transfer reference (PING-xxxxxxxx) and we'll respond within 24 hours.
support@ping.cash